Hi, I'm Anshuman
Specialized in cloud infrastructure, web development, and AI-powered automation. Passionate about creating efficient, scalable solutions that drive business growth.
Discover My Story
Solve the riddles below to reveal different aspects of my professional journey
Cloud Engineering
I orchestrate containers, scale with ease, and keep your infrastructure running in the breeze. What AWS service am I?
Web Development
I bring reactivity without the library, keeping state in sync across the UI. What modern framework am I?
AI Automation
I process language naturally, complete your code, and generate images too. What AI technology am I?
Technology is most powerful when it empowers everyone. My goal is to build solutions that make complex systems accessible and efficient.
Key Achievements
My Journey
Technical Support Representative
GAM Tech
Provided technical support for enterprise clients, implemented AI-powered ticket automation, and led cloud migration projects. Achieved 95% first-call resolution rate and reduced system downtime by 20%.
Key Achievements
- Achieved 95% first-call resolution rate
- Reduced system downtime by 20%
- Implemented AI-powered ticket automation system
.NET Developer
AK Network Solutions
Developed full-stack applications using .NET Core, C#, and React. Created comprehensive test automation suite and implemented CI/CD pipelines for continuous delivery.
Key Achievements
- Reduced application load time by 40%
- Implemented CI/CD pipeline reducing deployment time by 60%
- Developed 5 major features used by 10,000+ users
Post Graduate Diploma in Web Development
Conestoga College
Specialized in modern web technologies including React, Node.js, and cloud services. Completed capstone project on AI-assisted web development workflows.
Key Achievements
- Dean's Honor List (3.9/4.0 GPA)
- Capstone Project Excellence Award
- Web Development Hackathon Winner
Web Developer
Freelancer.com
Designed and developed custom websites and web applications for various clients. Specialized in WordPress customization, e-commerce solutions, and SEO optimization.
Key Achievements
- Maintained 5-star client rating across 25+ projects
- Increased client conversion rates by an average of 35%
- Reduced page load times by 60% through optimization
Bachelor's Degree in Computer Science
Kurukshetra University
Studied computer science fundamentals, data structures, algorithms, and software engineering principles. Participated in coding competitions and hackathons.
Key Achievements
- Graduated with First Class Honors
- Published research paper on efficient sorting algorithms
- 2nd Place in National Coding Competition
Skills Visualization
Interactive visualization of my technical expertise, with skills categorized and sized by proficiency level. Choose visualization type and filter by category.
Skill Details
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This network visualization shows how my skills are interconnected, with links between related technologies. The force-directed layout allows you to drag nodes to explore different arrangements, while node sizes represent proficiency levels. Click any node to see detailed information.
My Projects
A showcase of my professional work across various domains including AI integration, cloud infrastructure, and full-stack development.
AI-Powered Ticket Automation
Automated support ticket workflow using ChatGPT integration with Zendesk
AI-Powered Ticket Automation
Developed a system that uses AI to categorize, prioritize, and generate initial responses for support tickets.
Key Achievements
- •Reduced first response time by 65%
- •Improved ticket categorization accuracy to 92%
- •Automated response generation for common issues
- •Integrated with existing Zendesk workflow
AI-Powered Ticket Automation
Developed a system that uses AI to categorize, prioritize, and generate initial responses for support tickets.
Key Achievements:
- •Reduced first response time by 65%
- •Improved ticket categorization accuracy to 92%
- •Automated response generation for common issues
- •Integrated with existing Zendesk workflow
Technologies:
Cloud Migration & Optimization
Migrated on-premises infrastructure to AWS with cost optimization
Cloud Migration & Optimization
Led the migration of legacy on-premises systems to AWS cloud infrastructure with a focus on reliability and cost efficiency.
Key Achievements
- •Reduced infrastructure costs by 35%
- •Improved system reliability with 99.9% uptime
- •Implemented auto-scaling for demand fluctuations
- •Created comprehensive documentation and training
Cloud Migration & Optimization
Led the migration of legacy on-premises systems to AWS cloud infrastructure with a focus on reliability and cost efficiency.
Key Achievements:
- •Reduced infrastructure costs by 35%
- •Improved system reliability with 99.9% uptime
- •Implemented auto-scaling for demand fluctuations
- •Created comprehensive documentation and training
Technologies:
Technical Support Enhancement
Redesigned support processes and implemented new tools for efficiency
Technical Support Enhancement
Overhauled the technical support workflow with new tools and processes to improve resolution times and customer satisfaction.
Key Achievements
- •Achieved 95% first-call resolution rate
- •Reduced average resolution time by 40%
- •Implemented knowledge base with 200+ articles
- •Trained team on new support methodologies
Technical Support Enhancement
Overhauled the technical support workflow with new tools and processes to improve resolution times and customer satisfaction.
Key Achievements:
- •Achieved 95% first-call resolution rate
- •Reduced average resolution time by 40%
- •Implemented knowledge base with 200+ articles
- •Trained team on new support methodologies
Technologies:
.NET/React Application
Full-stack application for inventory management and reporting
.NET/React Application
Designed and developed a comprehensive inventory management system with .NET backend and React frontend.
Key Achievements
- •Streamlined inventory processes saving 15 hours/week
- •Implemented real-time reporting dashboard
- •Created mobile-responsive design
- •Built RESTful API with comprehensive documentation
.NET/React Application
Designed and developed a comprehensive inventory management system with .NET backend and React frontend.
Key Achievements:
- •Streamlined inventory processes saving 15 hours/week
- •Implemented real-time reporting dashboard
- •Created mobile-responsive design
- •Built RESTful API with comprehensive documentation
Technologies:
AI Showcase
Enhancing productivity through intelligent automation and AI-driven solutions
Before & After: AI-Enhanced Workflows
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Key AI Use Cases
ChatGPT for Debugging
Accelerated troubleshooting by using ChatGPT to analyze error logs and suggest solutions, reducing resolution time by 40%.
Notion AI for Documentation
Streamlined documentation process using Notion AI to generate and refine technical documentation, improving clarity and completeness.
Custom GPT Workflows
Developed specialized GPT workflows for ticket categorization and initial response generation, improving first-response time by 65%.
Impact Metrics
Faster first response
Reduced debugging time
Documentation efficiency
Let's Discuss Your Project
Ready to elevate your project with cloud engineering, web development, or AI automation? I'd love to hear about your goals.
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Contact Information
Available for Opportunities
Currently open to freelance projects, consulting, and full-time positions in cloud engineering and AI development.